Elevated rendering errors

Incident Report for imgix

Resolved

The service is completely restored.
Posted Jun 12, 2025 - 13:52 PDT

Monitoring

The Rendering API is fully recovered.

Web Administration tooling (logins and the Management API) are recovering. We are monitoring the results.
Posted Jun 12, 2025 - 13:47 PDT

Identified

The Rendering API has fully recovered.

We are continuing to investigate Web Administration related issues (login and Management API) related to the incident.
Posted Jun 12, 2025 - 13:38 PDT

Monitoring

The service is restored. We are monitoring the situation.
Posted Jun 12, 2025 - 13:26 PDT

Update

The service is experiencing elevated error rates due to a major Google Cloud outage affecting services downstream.

Previously cached derivatives are not impacted.

We are investigating ways to mitigate this issue.
Posted Jun 12, 2025 - 11:53 PDT

Identified

The issue has been identified and we are investigating a solution.
Posted Jun 12, 2025 - 11:15 PDT

Investigating

We are investigating elevated render error rates for the service.

Previously cached derivatives are not impacted.
Posted Jun 12, 2025 - 11:09 PDT
This incident affected: Rendering Infrastructure, Web Administration Tools, and API Service.