Small number of uncached images taking longer than expected to load

Incident Report for imgix

Resolved

This incident has been resolved.

Posted Apr 06, 2021 - 15:47 PDT

Monitoring

A fix has been implemented. Error rates are further down and latency is returning to normal.
We will continue to monitor the situation.

Posted Apr 06, 2021 - 15:14 PDT

Identified

We have identified the issue and are working with service providers to continue to mitigate slow renders.
Error rates are down and render latency continues to improve.

Posted Apr 06, 2021 - 13:30 PDT

Update

We are currently working with vendors and service providers to investigate this issue further.
Error rates are down and render latency is improving.

Posted Apr 06, 2021 - 13:17 PDT

Update

We are continuing to investigate this issue.

Posted Apr 06, 2021 - 12:11 PDT

Investigating

We have identified an issue with a small number of uncached derivatives taking longer than normal to load.
Previously cached derivatives are not impacted.

Posted Apr 06, 2021 - 11:14 PDT

This incident affected: Rendering Infrastructure.