Delay in Purge requests

Incident Report for imgix

Resolved

The purge queue and purge time has been stable since the last provided update.
Posted Dec 16, 2024 - 05:03 PST

Update

We are continuing to monitor for any further issues.
Posted Dec 16, 2024 - 05:02 PST

Monitoring

A fix has been implemented and new purge requests should again complete within expected times.
We are continuing to monitor the situation.
Posted Dec 16, 2024 - 01:02 PST

Update

Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue.

- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)

We are looking at different approaches and will update accordingly.
Posted Dec 15, 2024 - 23:01 PST

Identified

The issue has been identified and we are working on a fix.

To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters:
- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)
Posted Dec 15, 2024 - 22:42 PST

Investigating

We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+)

Rendering services remain unaffected.
Posted Dec 15, 2024 - 22:21 PST
This incident affected: Purging.