Elevated 500 Errors

Incident Report for imgix

Resolved

This incident has been resolved.
Posted May 03, 2018 - 17:22 PDT

Monitoring

We have migrated our traffic and the service is beginning to recover. We will continue to monitor the situation.
Posted May 03, 2018 - 14:51 PDT

Identified

We have identified the issue and are currently implementing a fix. We will continue to monitor situation.
Posted May 03, 2018 - 14:41 PDT

Update

We are continuing to investigate this issue.
Posted May 03, 2018 - 13:34 PDT

Investigating

We are currently investigating reports of elevated error response rates. We will update once we obtain further information.
Posted May 03, 2018 - 13:17 PDT

Identified

We have identified the issue and are noticing improved response rates. We will continue to monitor.
Posted May 03, 2018 - 11:08 PDT

Investigating

We're currently investigating reports of latency affecting new hits to image requests. We'll update when we obtain more information.
Posted May 03, 2018 - 09:38 PDT
This incident affected: Rendering Infrastructure.