Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window.
Previously cached images and videos continued to be served normally throughout the incident.
Google Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occurred during their network maintenance and is continuing to review the incident. We may update this report once we receive more information.
Despite having multi-zonal configurations for our services, traffic was impacted across the whole region resulting in the degradation we experienced. As error rates rose and fell in waves throughout the incident, we performed a phased cutover of traffic to a healthy region to reduce impact, and returned traffic to normal once the issue cleared.
We are refining our criteria and procedures for cross-regional traffic shifts to improve our responses in future incidents.