Increased errors for new render requests

Incident Report for imgix

Resolved

This incident has been resolved.
Posted Sep 01, 2026 - 11:48 PDT

Monitoring

Error rates are back to normal.

We will continue to monitor the service.
Posted Sep 01, 2026 - 11:31 PDT

Update

We are observing improved error rates across the service.

We will continue to monitor the situation.
Posted Sep 01, 2026 - 11:06 PDT

Update

We are pushing out changes to redirect traffic and are seeing improved error rates across the service.

We will continue to make updates and monitor the situation.
Posted Sep 01, 2026 - 10:15 PDT

Update

We are continuing to monitor error rates while investigating potential failover options for this incident.
Posted Sep 01, 2026 - 10:05 PDT

Identified

We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services.

We will continue to monitor error rates and provide further updates as Google Cloud shares more information.
Posted Sep 01, 2026 - 09:36 PDT
This incident affected: Rendering Infrastructure.