Increased errors for new render requests (Rendering & Legacy video APIs)

Incident Report for imgix

Resolved

This incident has been resolved.

Posted Jun 04, 2026 - 09:54 PDT

Monitoring

Error rates have subsided to normal levels. We will continue to monitor for updates.

Posted Jun 04, 2026 - 09:00 PDT

Update

We are seeing a large reduction in error rates. We will continue to monitor for updates.

Posted Jun 04, 2026 - 08:45 PDT

Identified

We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations.
We continue monitoring errors rates and updates from Google Cloud.

Posted Jun 04, 2026 - 07:52 PDT

Investigating

We are currently investigating increased 5xx errors for new image and legacy video render requests.

Posted Jun 04, 2026 - 07:44 PDT

This incident affected: Rendering Infrastructure.