On September 12, 2024, imgix deployed a change to optimize image delivery for Safari browsers. This update inadvertently impacted a small number of browsers by delivering image formats they could not display. imgix identified the issue on September 14 and rolled back the changes to prevent further impact.
Between September 12 and 14, 2024, customers using certain older browsers may have experienced issues displaying images. These users may have encountered image errors, while modern browsers, including Safari, continued to display images as expected.
An update meant to optimize image delivery for Safari browsers was applied too broadly. As a result, some browsers not fully compatible with the AVIF image format served these files, causing display issues and affecting approximately 0.02% of renders.
To prevent similar issues, imgix will implement the following measures:
These actions will help us deliver a more reliable and optimized experience for all of our customers.